Commercial Bank has launched a new online rewards portal, powered by Infinia Services & Solutions, making it “easier” for its credit card loyalty programme customers to redeem their Commercial Bank rewards points online for flights, home furnishing, fashion, spas, electronics and more.
www.cbqrewards.com is a fully automated loyalty rewards portal, where customers can instantly view and redeem their current Commercial Bank rewards points balance online, anytime, anywhere, with no paper forms to be filled and no waiting time at branches or retail outlets to receive or redeem vouchers.
All Commercial Bank credit cardholders are automatically enrolled into one of three types of generous rewards programmes when taking a Commercial Bank credit card, and earn reward points each time they spend using their credit cards.
To view the points accumulated and to redeem these, all that customers need to do is register and activate their online rewards account by visiting www.cbqrewards.com, click “redeem your points” and then choose what to redeem their points for.
Customers can opt to redeem their rewards points for FlyMiles, Accolades vouchers or simply transfer their points to other preferred airlines or hotel loyalty schemes.  
FlyMiles allows customers to redeem reward points to fly to any destination, on any date, with any airline, and was the first loyalty programme to offer this to customers in Qatar when launched in 2013.
Commercial Bank customers opting to redeem their reward points for Accolades vouchers are able to choose from the widest variety of redemption partners in Qatar, and now, with the launch of this new platform, customers receive their vouchers via their mobile or e-mail for immediate use.
Customers can then visit any one of Commercial Bank’s partners and enter their voucher number at the point of sale to enjoy great discounts on jewellery, fashion, electronics, home furnishing and more.  
This now eliminates the need for customers to complete forms and collect paper vouchers from Commercial Bank’s branches.
Commercial Bank EGM (Retail and Consumer Banking) Dean Proctor said, “Commercial Bank’s new online redemption portal makes it even easier for customers to enjoy our market-leading loyalty programme and to redeem their rewards points, all from the comfort of their home or office.
“This is another step forward in the bank’s goal to making life simpler and more convenient for our customers. By receiving e-vouchers on a customer’s phone or smart device, customers can now instantly enjoy the benefits of our enhanced online rewards programme and benefit from their use on our range of credit cards.
“The real-time, personalised and state-of-the-art platform takes customer loyalty to the next level. Instant online redemption is already enabled through a partner network of more than 900 airlines and 450,000 hotels worldwide, through FlyMiles and now through e-vouchers, which are easily redeemable at hundreds of Commercial  Bank partner outlets across Qatar.”
Prashant Khattar, founder and managing director of Infinia Services & Solutions, said: “We are delighted to extend our partnership with Commercial Bank of Qatar, one of the leading banks in the country. Commercial Bank’s aim is to make life simpler for customers and to reward them for their loyalty. Our platform enables them to do this easily and simply. We are confident that Commercial Bank customers will be delighted with this newly enhanced rewards programme.”