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Qatar Airways joined executives from various airlines and airports around the world at the Global Aviation Festival, held recently in London, to showcase its end-to-end customer experience offering.
The event, hosted by business media company Terrapinn, gathered leaders of global aviation companies to discuss key innovations and share ideas on how to boost profits and improve the overall customer experience.
Delegates visiting the event gained knowledge about the latest e-commerce, customer experience and operational technology that assist airlines and airports in meeting the needs of travellers today, with more than 50 technical demonstrations from some of the leading travel technology companies on display over the two days.
Rossen Dimitrov, Qatar Airways senior vice-president (customer experience), gave a presentation focusing on the emerging opportunities and challenges faced by the global aviation industry.
He presented “key innovations behind the design of customer experience across all touch points at Qatar Airways, and how the airline has taken a unique approach to creating a five-star end-to-end travel experience for its passengers”, according to a statement.
Among other issues, speakers highlighted the importance of enabling customers to stay connected on board via Wi-Fi during their flight.
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