Mashreq Qatar officials pose with the awards from the Global Banking & Finance Review Awards 2015.

Mashreq Qatar has received three awards at the Global Banking & Finance Review Awards 2015 in recognition of the bank’s “unparalleled focus in delivering world-class customer experiences, driven by a continuous passion for innovation in Qatar.”
Mashreq Qatar has been awarded “Best Corporate Bank Qatar 2015,” “Best Retail Bank Qatar 2015,” and “Best Customer Service Bank Qatar 2015.”
“Innovative solutions are at the centre of what we do to make our customers’ banking easier. Our aim is to provide simple, effective, relevant, and customised retail banking solutions as we strive to provide the best possible standards in customer service. We are delighted that our efforts have been recognised,” said Henk Jan Hoogendoorn, Mashreq’s country head in Qatar.
He added: “The Corporate Banking Group at Mashreq has been raising the benchmark in leading syndications, financing large and critical infrastructure and growth projects across the region.”
Mashreq Bank was established in Qatar 43 years ago and has since continued to offer customers “the best of both worlds, delivering the highest levels of service to customers in both domestic and international markets.”
Hoogendoorn said: “Innovation has played an important role in the bank’s development with Mashreq opening Qatar’s first technology-enabled branch using the e-Cube retail concept, which offers customers smart banking services with interactive electronic devices.”
In addition to regular branch transactions, customers have the opportunity to use an e-Kiosk for a video chat with a customer service representative anytime. Other amenities include disabled-friendly features such as wheelchair access and suitably configured ATMs.
Electronic interfaces have also been introduced, including environmentally-friendly options such as a paperless processing experience, which discards the need to fill out physical forms.
“These innovations are setting new industry standards across the markets and serve to the benefit of all customers,” Hoogendoorn said.
Since its inception in 2011, Global Banking & Finance Review Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the global financial community.