QNB has become the first bank in Qatar to introduce the NCR Aptra Interactive Teller Machine, from NCR Corporation, the global leader in consumer transaction technologies.
The interactive teller technology, located at QNB’s Al Sadd branch — which is powered with an interactive touch screen — allows a live teller to take remote control of an ATM to assist customers with up to 95 % of traditional transactions typically completed by tellers inside a branch.
The launch of NCR’s advanced software is part of QNB’s ongoing efforts to find creative solutions to exceed the expectations of its valued customers.
“The NCR interactive teller is a strategic investment for QNB, as it cost-effectively delivers a new face-to-face branch teller experience to our customers via the interactive teller, anywhere, anytime,” said Heba al-Tamimi, general manager of Group Retail at QNB.
Designed to provide remote assisted service, the interactive teller is planned to enable customers to carry out the entire branch banking transactions at the ATM, and that allows the bank to get closer to customers and offer them an unrivalled experience, she added.
The interactive teller offers additional services that can be conducted on an ATM or other self-service devices. For instance, customers can perform secure transactions without using a traditional ATM card, and, like branch tellers, remote tellers can provide customers access to cash withdrawal/deposit from/to their accounts in amounts over the standard ATM daily cash withdrawal limits.
In addition to cheque deposit and encashment, the interactive teller will provide QNB customers with adequate privacy and security to execute their transactions using private touch screens via secured video and voice communication sessions that will be recorded for quality service.
Customers can have private conversations by using the private handset already equipped on the interactive teller machine or by simply plugging in their own personal headset.
“The interactive tellers enable the migration of routine, expensive transactions from the teller counter at the branch to the interactive teller machine channel, giving financial institutions the combined benefits of personalised services, lower processing costs, faster transacting and smaller footprint branches,” according to George Flouros, NCR Region vice-president – Financial Solutions.
QNB will now be able to give its customers live face-to-face interaction with experienced tellers at the interactive teller machine, delivering a highly personalised, differentiated experience any time of day or night, he said.