Ooredoo has released a statement “to set the record straight” following the recent announcement that Ooredoo TV and Mozaic TV services will no longer be broadcast on beIN Sports channels.
In order to be “as transparent as possible” to customers, Ooredoo said it had released “more information” about the contract issues with beIN Media Group, and stated that “not one, but two increased offers were rejected by the sports company within a period of a week, after months of communications silence.”
“The company also stated that the week-long contract negations reached a dead-end on Thursday afternoon, when beIN continued to demand an unreasonable amount for the contract renewal,” Ooredoo said.
Ooredoo also said “other telecommunications companies across the region had also faced similar issues with beIN, but had been given a full month to respond to the offer.”
Football and sporting packages have become some of the most popular content for expats and nationals alike in Qatar, and Ooredoo “has called for beIN to be a more responsible partner for the world of televised sport, as it works with companies to fulfil the demand for customers in Qatar and around the world.”
According to Ooredoo, customers and football fans across Doha took to social media channels this weekend after Ooredoo released a number of tweets stating that the company was not responsible for the sudden and unexpected withdrawal of the beIN channels from its service.
Aside from apologising for the disruption, Ooredoo also offered compensation for beIN subscribers with six months’ free access to its StarzPlay entertainment package, Fox channels, OSN Yahala, and Rotana content.