QIC Insured, the retail arm of leading insurer, Qatar Insurance Company (QIC), has launched an automated online motor claims management service. 
The new service allows customers to register motor claims following an accident, whether comprehensive or third party liability (TPL) insurance at 
qic-insured.com. 
The new provision offers customers the convenience of filing and tracking motor claims directly without having to deal with unnecessary delays caused by navigating heavy traffic to go a branch or waiting in line to file a claim.
To register a motor claim, motorists must enter the policy number and Qatar ID, followed by the police reference number and  select the preferred workshop from the provided list of approved workshops. 
Upon registering, customers would receive a reference number, which could be used to track the status of the claim, and know whether the damaged car has been repaired and is ready for collection. 
Automated vehicle transport services from the customers’ home or place of accident is part of the service and is done simply by checking a box for breakdown service and enter the location of the car, which can be done directly with Google Maps.
Salem al-Mannai, deputy group president and CEO, QIC Mena region, said: “In our view, there are four elements that determine successful claims processing: customer experience, advanced technology, information, and analytics. 
“By offering a web-based, self-service claims management tool, customers would have the freedom to file and track claims from any Internet-connected device at their discretion and at any time of the day. This would also reduce the cycle time and enhance our customers’ experiences across all touch points.”
He added: “Processing a valid claim effectively is of paramount importance. Bearing that in mind, we’ve ensured to make our claims process easy, transparent, and convenient to enhance interaction with customers and be even more responsive to their needs and 
requirements in time.”