Doha Marketing Services Company (Domasco) recently implemented a live chat support feature on its GAC Motor website.
Domasco is the authorised distributor for GAC cars in Qatar.
GAC’s new feature “delivers live chat support and fulfilment that goes further to display the customer-centric outlook of the GAC team”, Domasco has said in a press statement. A visitor can initiate a chat request by clicking on the “Chat with us” button on the right bottom of the screen and s/he will be instantly chatting with a representative who can answer all queries.
“Today’s automotive consumers expect more from a company’s website. They want an interactive and engaging experience that answers all their questions in an easy-to-use multimedia interface. This chat software widget gives them the same experience as speaking with a salesperson in the showroom and, in effect, turns the website into a virtual showroom,” Domasco said.
Live chat can be used by clients wherever they are just by reaching the GAC website, www.gacmotor.qa, from their desktop, mobile or tablet and ask for any information they need – such as showroom opening hours, a car’s features, prices, model availability, special promotions, etc.  
“Domasco has further enhanced the online communication process by adding the live chat feature to GAC’s website,” said Faisal Sharif, managing director, Domasco. “We guide our visitors through the entire process on the website and then turn them into satisfied customers.”
Speaking on the “anytime, anywhere” digital conversations platform, Domasco sales and marketing manager Andrew Parrott noted: “We’re confident you will acquire the information you are looking for very easily with our 30-second average rate response. This is a rare and unique feature in the automotive industry in this market, which we are proud to unveil.”