QIIB has chosen NCR, a global leader in omni­channel technologies, to monitor and manage its ATM network, helping the bank to improve its efficiency and reduce operational costs.
A strategic agreement, sealed between QIIB and NCR, will enable the bank to adopt the latter’s solutions over the next three years. The Islamic lender has more than 90 ATMs spread over Doha, Al Rayyan, Umm Salal Mohamed, Al Wakrah, Al Khor, Dukhan, Umm Said, Ash Shamal and Al Wukayr, as per its website.
NCR will provide QIIB with solutions to monitor and handle any problems, emergencies or necessary updates to the bank’s ATM network in a fast and efficient manner as well as solutions to resolve problems remotely.
Jamal Abdullah al-­Jammal, deputy chief executive of QIIB and Hicham Yamout, general manager of NCR Qatar branch inked the pact in the presence of Zakaria Glaoui (general manager, personal banking) and Mohamad Said Mubarek (head of the alternative channels from QIIB) and Hady Maakaroun (account manager from NCR).
“Investing in technology is one of the most important successful solutions to increase efficiency as well as meet requirements in line with the clients’ expectations,” al-Jammal said. Improving the level of security requires QIIB to keep pace with the best technological innovations and solutions, thus, the bank believes that NCR is capable of providing distinguished ATM and network monitoring solutions, as contained in the memorandum of partnership signed, he added.
“Consumers today are demanding financial services when and where they want without delay. Delivering these services in a fast, efficient and secure way is a key factor in retaining customers,” Yamout said.