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Qatar Airways has been awarded 'Best Up in the Air Experience' at the Future Travel Experience Awards for the second consecutive year, at the Future Travel Experience Global 2016 held in Las Vegas.
The Best Up in the Air Experience award commends leading airlines that are committed to continually advancing the passenger experience. Qatar Airways was recognised as the airline that has gone the extra mile to provide an industry leading in-flight experience. The award highlighted Qatar Airways becoming the first airline globally to operate the Airbus A350, enhancing its in-flight entertainment system with the launch of the award-winning Oryx One, continuing to roll out on-board Wi-Fi across its fleet, and investing in cabin crew development, including Emotional Intelligence training and Elite Service training, tailored to the needs of premium passengers.
Qatar Airways Group Chief Executive, Akbar al-Baker, said: “We are honoured to receive this coveted award for the second year in a row; even more so from an organisation that shares the same commitment to delivering the very best possible customer experience. From providing the world’s best Business Class on one of the world’s most modern fleet of aircraft, serviced by our devoted cabin crew, we continue to exceed our passengers’ expectations and to set new standards for tomorrow’s in-flight experience.”
Qatar Airways senior vice president of customer experience, Rossen Dimitrov, said: “Our goal has always been to create the very best possible travel experience for our customers. With a clear vision for the future, we aim to celebrate the beauty of travel with our vision to creating long lasting memories for our passengers when they travel with us, and when we go places together. This award exemplifies the strength of our commitment and I remain confident that our award-winning in-flight experience will give travellers a new appreciation for global aviation.”
Airline Passenger Experience Association (APEX) Chief Executive Officer, Joe Leader, whose organisation is a major partner of FTEG, presented Dimitrov with the award.
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