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After conducting a poll to assess the opinion of citizens, the Ministry of Economy and Commerce (MEC) has introduced an SMS service to track the transactions made on subsidy cards by adding detailed data on each specific operation.
This initiative falls within the framework of the MEC's efforts to improve the services provided to the public and to protect consumer rights by ensuring that subsidised materials reach beneficiaries.
The notification service through SMS allows citizens to track all the transactions made on their cards.
When carrying out any purchasing process using the subsidy card, the cardholder will receive an SMS that will include the following information: Full name, subsidy card number, disbursed materials and quantity, dealer name and location, and remaining balance owed for the time period.
The MEC has invited citizens who are unable to receive SMS notifications to send a text message with their full names, ID card number, subsidy card number and contact details to 50026060 or e-mail at tamween@mec.gov.qa and a representative will in get in touch with them shortly.
The MEC has highlighted the importance of registering for the service with the mobile number of the cardholder and not another number to ensure that the cardholder is continually following up on the transactions that take place on the subsidy card.
The ministry has urged citizens to contact the call center (16001) if they notice any suspicious transactions on their subsidy card.
The MEC has stressed that subsidised materials and fodder cannot be waived to other people for any reason. The subsidy card and PIN must be maintained in a safe place and should not be used by anyone other than the cardholder.
The ministry has urged all consumers to report violations to the Consumer Protection and Anti-Commercial Fraud department through the following channels: Call Centre: 16001, e-mail: info@mec.gov.qa, Twitter - MEC_QATAR, Instagram - MEC_QATAR or the MEC app on iPhone and Android devices -MEC_QATAR.
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