The expansion of Hamad Medical Corporation’s (HMC) Paediatric Emergency Centre (PEC) in Al Sadd has helped to provide highly specialised, quality emergency services to paediatric patients from across Qatar.
After the expansion, PEC is 25% larger with more staff than ever before. It has an extra 22 new beds distributed across 13 treatment rooms, as well as six triage rooms, an emergency procedure room and an
isolation unit.
The services and amenities of the upgraded facility have provided children and families with further specialised emergency services as well as additional resources and space. The expansion has also helped ease wait times for patients by enabling a more efficient flow of paediatric patients, with the increase in staff and number of beds and rooms provided by the expansion immediately leading to a 20 to 30% decrease in wait times.
Patient feedback has been positive and there has been a noticeable increase in the number of patients visiting PEC specifically among Qataris after the expansion. Patients have reported increased levels of satisfaction due to reduced waiting times, additional triage areas, spacious and comfortable waiting areas, a more child friendly ambience, spacious examination rooms that promote privacy and confidentiality, improved signage as well as clearly separated clinical areas, making it easier for them to identify and approach their care provider.
The expansion at PEC Al Sadd has also been positively received by its clinical team which has welcomed the increased opportunities it has provided to deliver even better patient care.
Dr Khalid al-Ansari, medical director, Paediatric Emergency Services, said the expansion has enabled everyone at PEC Al Sadd – both staff and patients – to benefit from the improvements ranging from the spacious and comfortable working environment to the new medical equipment and improved
waiting and patient care areas.
“The expansion has really helped us provide patient care that is more efficient and timelier than ever before. The congestion in the waiting area of the old building especially during peak hours has lessened allowing our patients and healthcare providers to move freely. Triage nurses are now just in front of the waiting area so it is also much easier to monitor patients in the waiting area for any change in their condition,” Dr al-Ansari added.