Qatar Airways has been recognised as the ‘Best Airline in the World’ by AirHelp Worldwide based on annual rankings of airlines worldwide.
Qatar Airways captured the number-one spot over 77 other airlines ranked by AirHelp internationally. Using data collected from worldwide travellers who look to AirHelp for support, the rankings indicate which airline tops the charts in helping travellers when an issue arises.
Qatar Airways is renowned for its customer service and Arabian hospitality, striving to make every trip a “pleasant” and “memorable one.” Qatar Airways’ on-board service features sophisticated meals designed by celebrated chefs, up to 3,000 entertainment options and Wi-Fi via Oryx One, as well as some of the most “spacious seats” in the air, all delivered by award-winning cabin crew.
Likewise, Qatar Airways’ “luxurious service in the air” is complemented by ground staff across its global network, all Qatar Airways’ lounges and at customer service centres worldwide.
Qatar Airways Group chief executive Akbar al-Baker said: “Qatar Airways’ ‘Best Airline in the World’ award from AirHelp is truly an honour and a credit to the thousands of men and women that work for Qatar Airways around the world.
“Qatar Airways staff are dedicated to delivering the highest levels of service, which brings passengers back to Qatar Airways again and again. At Qatar Airways, we believe that your trip – be it a holiday with your family or business travel with colleagues – begins the minute you travel with Qatar Airways.”
AirHelp CEO Henrik Zillmer said: “As passengers worldwide see customer service being diminished by many major airlines, they are instead being driven to choose carriers that offer more than just a seat from A to B.
“An airline such as Qatar Airways, which understands the importance of putting the customer first, is setting the bar high and is an example for the rest of the industry of how to put the customer experience at the forefront of the airline product.”
AirHelp was formed in 2013 to assist passengers worldwide who have experienced delays, cancellations or overbooking. Passengers without the time or the knowledge to address airline service gaps look to AirHelp to help to support them. To date, the company has helped over 1.2mn passengers resolve their air travel-related issues.
Qatar Airways has received a number of accolades this year, including Skytrax’s Best Staff Service in the Middle East, World’s Best Business Class 2016, and Best Business Class Airline Lounge, as well as Best Business Class from Business Traveller Awards.
Last month, Qatar Airways received three awards at the 2016 Travel Weekly Magellan Awards held in New York. The ‘Gold’, the highest honour, was awarded to Qatar Airways for its International Business Class experience on the A350 aircraft, and ‘Silver’ was awarded for its International Economy Class, as well as for its ‘Going Places Together’ brand campaign.